Legal

Privacy Policy

Last updated: May 11, 2026

1. Introduction

This Privacy Policy describes how Bhaumik Patel, Sales Representative with EXP Realty Brokerage ("we", "us", "our") collects, uses, and discloses personal information when you visit this website or interact with our services.

We are committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

2. What information we collect

We collect personal information that you voluntarily provide to us, including:

  • Contact details — name, email address, phone number when you submit our contact form or book a consultation
  • Email address when you subscribe to our market insights newsletter
  • Property preferences — neighbourhoods, budget, timeline, and other criteria you share with us
  • Communications — messages, calls, and correspondence between us

We also automatically collect limited technical information when you visit the site:

  • Browser type and version, operating system
  • Pages visited and time spent on each page
  • Referring URL and approximate location (city/region from IP)

3. How we use your information

We use your personal information to:

  • Respond to your inquiries and provide real estate services
  • Send you market updates, listings, and newsletters you have requested
  • Schedule consultations and showings
  • Comply with legal and regulatory obligations under the Real Estate Council of Ontario (RECO)
  • Improve the website and our services

We will never sell your personal information.

4. Sharing & third parties

We may share limited personal information with trusted third parties who help us deliver our services:

  • EXP Realty Brokerage — for transaction administration, regulatory compliance, and brokerage record-keeping
  • Service providers such as email platforms, hosting providers (e.g., Vercel), and CRM systems used to operate this website and our communications
  • Professional partners — mortgage brokers, lawyers, inspectors — only when you explicitly consent or request a referral
  • Regulatory bodies — when required by law (RECO, CRA, courts)

5. Cookies & analytics

This website may use cookies and similar technologies to remember your preferences and to measure how the site is used. You can control or disable cookies through your browser settings — note that some functionality may not work properly without them.

We may use privacy-respecting analytics tools to understand how visitors use the site (e.g., page views, traffic sources). These tools do not identify you personally.

6. Data retention

We retain your personal information only as long as needed to provide our services and to meet legal obligations under Ontario real estate regulations (typically seven years after the conclusion of any transaction).

You may request that we delete your information at any time, subject to those retention requirements.

7. Your rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you
  • Correct any information that is inaccurate or out of date
  • Withdraw consent for marketing communications at any time (every email includes an unsubscribe link)
  • Request deletion of your personal information, subject to legal retention requirements
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada

8. Security

We use reasonable physical, technical, and organizational safeguards to protect personal information against loss, unauthorized access, or disclosure. However, no method of transmission over the internet is 100% secure.

9. Children's privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when it was most recently revised. Material changes will be posted on this page; continued use of the website after changes are posted constitutes acceptance.

11. Contact us

For questions about this Privacy Policy, or to exercise any of your rights, please contact:

Bhaumik Patel, Sales Representative
EXP Realty Brokerage · Kitchener, Ontario
Email: info@realestatewithbk.com
Phone: (519) 569-0923

To file a complaint with the Privacy Commissioner of Canada, visit priv.gc.ca.